Things I really do hate about the Internet
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OK, apropos of Things I Hate About the Internet here’s something a really do hate:
I hate it when someone working email support is really helpful but you don’t want to thank them because you know that by doing so you’ll raise another ticket in their support system. It must happen all the time - more so if they’re good at their job. How perverse is a system that makes “thank you” into an irritation?
This entry was posted on Monday, April 16th, 2007 at 11:11 am and is filed under Culture. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
April 17th, 2007 at 12:36 am
do it anyway - it’s a quickly closed ticket, and name it well it it may get appended to the closed issue as an update.
thank goodness punters can’t update issues beyond the initial reporting stage though :)
April 17th, 2007 at 1:48 am
In many cases I would.
The thing that made me mention it though was getting mail the other day from rt.perl.org that explicitly asked me not to say thanks because if I did I’d raise another ticket.